Frequently asked Questions
How does payment by invoice work?
A part is missing, I have lost a part or a part has broken. How do I get a replacement?
A part is missing, I have lost a part or a part has broken. How do I get a replacement?
We have learnt from our customers that it can sometimes be helpful to have a few little helpers to make it easier to assemble 3D models. As a result, we have put together this MagicHolz tool kit for you. The kit contains the following (all parts are made of stainless steel):
- File to repair unevenness in the wood
-
Ruler if you need to be more precise
- Hammer when your fingers hurt from pressing
-
Cutter knife to cut reluctant webs on the wooden panel
- 2x glue tips to get glue where it needs to go
Support a young start-up
Would you also like to support a young start-up? Then you've come to the right place! We, Chris and Lars, are two crazy guys from Esslingen am Neckar and think that 3D wooden puzzles are a great leisure activity for young and old.
Doing good together
You can support regional social institutions together with us. Because with every purchase, you participate directly in the donation that associations receive from us in the form of financial resources or kits. The current recipient of our donations is Vivanova Leukaemiahilfe in Vienna.
Lightning fast delivery
As soon as we receive your order, we sprint off to pack all the beautiful things you want. Orders placed before 12pm will be shipped the same day. If you're not sure, you can make use of our extended 100-day returns policy.